We all know that CMS requires hospitals and other Medicare participating entities to have processes in place to manage complaints. Did you ever wonder though how CMS addresses complaints that are received by State Agencies. Join us for a “behind the curtain” peak at how CMS manages and responds to complaints. This webinar will cover:
Richard Curtis, RN, MS, HACP
Richard (Rick) Curtis is the Chief Executive Officer for CIHQ. Rick is nationally recognized as an expert on the Medicare Conditions of Participation and the CMS Certification & Survey Process. As CEO, he successfully guided CIHQ in becoming the nation's 4th CMS approved deeming authority for acute care hospitals as well as critical access and inpatient psychiatric hospitals.
Rick's clinical background is in critical care nursing with a focus in cardiovascular and trauma service lines. He has held both clinical and executive management level positions in Quality, Risk, Education, Infection Control, and Regulatory Compliance.
Rick is a regular speaker at numerous state and national conferences on the CMS Survey & Certification Process and is host of CIHQ's popular monthly webinars addressing key compliance challenges in today's environment.
Rick is nationally certified in healthcare accreditation and serves as Chair of the Board of Examiners for the Healthcare Accreditation Certification Program (HACP). Rick has a degree in Nursing with a master’s degree in health services administration.
